Contact Us
We welcome questions, feedback, corrections and suggestions from our readers. Please use the details below to get in touch — we aim to respond to all messages within two business days.
General enquiries: [email protected]
Privacy and data requests: [email protected] (subject line: "Privacy request")
Editorial and content corrections: [email protected] (subject line: "Editorial")
What to Include
To help us reply quickly, please include in your message:
- A clear description of your question or feedback.
- The URL of any page you're referring to (if relevant).
- Screenshots, if reporting a technical issue.
- Your preferred contact method for a reply.
What We Cannot Help With
Because we are an editorial review site and not the casino operator, we cannot assist with: account verification, deposit or withdrawal issues, bonus disputes, or password resets. For those matters, please contact LevelUp Casino's 24/7 customer support directly through their live chat or support email.
Response Times
We respond to most messages within 24–48 hours, Monday to Friday. Messages received on weekends or public holidays are handled on the next business day.
Postal Address
As a digital-only publication we do not accept postal correspondence at present. Please use the email channels above for all enquiries.