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Responsible Gambling

Gambling can be a fun form of entertainment when approached responsibly. For some people, however, it can become a serious problem. This page outlines the warning signs and the tools and support services available to Australian players.

Warning Signs of Problem Gambling

You may have a gambling problem if you:

  • Spend more time or money on gambling than you intended.
  • Chase losses by increasing stakes or session length.
  • Borrow money or sell possessions to fund gambling.
  • Lie to family, friends or colleagues about your gambling.
  • Neglect work, study, relationships or hobbies because of gambling.
  • Feel anxious, depressed or irritable when not gambling, or when trying to cut down.
  • Gamble to escape stress, loneliness or low mood.

Self-Help Tools

Most reputable casinos — including LevelUp Casino — provide built-in tools to help you stay in control. These typically include:

  • Deposit limits — set a daily, weekly or monthly cap on how much you can deposit.
  • Loss limits — define a maximum net loss for a chosen period.
  • Session limits — get reminders or be logged out after a set time.
  • Time-out / cooling-off — block your own access for 24 hours, 7 days, 30 days or longer.
  • Self-exclusion — close your account for a fixed period (often 6 months) or permanently.

To activate any of these, log into your casino account and look under Settings → Responsible Gambling, or contact customer support directly.

Australian Support Organisations

  • Gambling Help Online — free 24/7 counselling via web chat, phone and email. gamblinghelponline.org.au · Phone 1800 858 858.
  • Gamblers Anonymous Australia — peer-support meetings (in-person and online). gaaustralia.org.au.
  • Lifeline Australia — 24/7 crisis support if gambling has caused emotional distress. Phone 13 11 14.
  • BetStop — Australia's National Self-Exclusion Register. Registering blocks you from all licensed Australian online wagering operators. betstop.gov.au.
  • Financial Counselling Australia — free financial counselling for gambling-related debt. 1800 007 007.

Tips for Staying in Control

  • Set a budget before you start playing and never exceed it.
  • Never gamble with money you can't afford to lose.
  • Take regular breaks; don't gamble when tired, stressed or under the influence of alcohol.
  • Treat gambling as entertainment, not as a way to make money.
  • Don't try to win back losses — chasing losses leads to bigger losses.
  • Balance gambling with other activities you enjoy.

Protecting Minors

Gambling is restricted to persons aged 18 and over in Australia. If you share a device with minors, consider using parental control software such as Net Nanny or FamiSafe, and keep your account credentials secure.

18+ only. Gamble responsibly. If you or someone you know needs help, call 1800 858 858 (Gambling Help Online).